Processing Orders​

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Orders are generally processed and shipped within 1-2 business days from Perth, W.A.

Please ensure all customer delivery details provided are complete and accurate.

Twin Light Crystals will not be responsible for any delays or delivery issues regarding incorrect customer information/address details provided.

 

Packing & Shipping Cost

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Australia Post Standard Tracked Postage - $12 Flat Rate Shipping.

​We offer Australia-wide shipping; unfortunately, we do not ship internationally at this time.​​

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Order Tracking​

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You will receive a confirmation email with your tracking information once your order has been shipped to you. Please use this tracking reference number to assist you with the status of your delivery.

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Delivery​

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(Estimated delivery times are approximate).

Please allow 3-8 business days once your order has been dispatched to arrive at your destination.

Orders will not be shipped on weekends or public holidays.

Delays may happen which are out of our control, such as unexpected worldly events or any disruption issues with Australia Post postage services.

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Returns​​

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Returns will be only be issued where an item is found to be damaged or faulty.

Returns or Refunds will not be issued for change of mind so please choose carefully. We want you to be happy with your purchase from us, so please keep this in mind when purchasing.

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Faulty Items & Breakages​

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Unfortunately on the very odd occasion, damages in transit can happen. If this was to occur, please contact us via email as soon as possible upon receiving your delivery.

We will assist you in resolving any issues.

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Please refer to our Returns & Refund Policy which provides more customer information about options and procedures for returning your order. 

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Contact Information​

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If you have any questions regarding our Shipping Policy, please contact us:

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Twin Light Crystals​

Email: twinlightcrystals@gmail.com

 

ABN: 59403369527​​​​​​​​​​