FAQ
At Twin Light Crystals, we stock consciously sourced crystals from reputable, trusted suppliers from around the world. Our crystals are mainly sourced as one-offs or limited amounts, and we love crystals with extra "character" due to their unique inclusions.
What is the shipping cost?
Australia-wide Australia Post Standard tracked postage - $12 Flat Rate Shipping.
Do we ship internationally?
Unfortunately, we currently only ship within Australia.
What are your payment options?
We accept various secure payment options, such as PayPal, Afterpay, Bank Deposit & Debit/Credit Card.
Photos
We choose to take our photos in a natural setting, in sunlight or outdoor shade depending on the crystal and which light displays the crystals' natural beauty. No extra props, fake indoor lighting, just natural, quality photos for our customers.
Packaging
All items purchased from Twin Light Crystals are carefully packaged with love and care to ensure they are in the same beautiful condition as when they left our store.
How long is processing time?
Orders are processed and dispatched within 1-2 business days.
When are Orders Dispatched?
Orders are generally shipped within 1-2 business days from Perth, W.A.
Orders are not shipped on Public Holidays, or weekends.
Tracking your order
After you place an order, you will receive a confirmation email with tracking information once your order is shipped.
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Please use this tracking number to assist you with the delivery status of your order.
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Please allow up to 24 hours after your order is dispatched for tracking to be updated and visible.
How long will my order take to be delivered?
Estimated delivery times are approximate, dependent on the carrier.
Please allow 3-5 business days for delivery, (3-8 business days for regional Australia).
These times can vary due to factors beyond our control, such as public holidays or any disruptions with Australia Post.
Do we accept returns & refunds?
We accept refunds for faulty or damaged items only.
We do not offer refunds for change of mind, please choose carefully when selecting items. Twin Light Crystals wants you to be happy with your purchase so please keep this in mind.
What if my order has breakages?
Unfortunately on the very odd occasion, damages in transit can happen. If this was to occur, please contact us as soon as possible after receiving your delivery.
We will help assist you in resolving any issues.
If you have any inquiries, please feel free to contact us via the email below.
We're always happy to help : )
Twin Light Crystals
Email: twinlightcrystals@gmail.com