REFUNDS & RETURNS POLICY​​​

 

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​​​Change of Mind

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Please choose carefully before placing an order with us, as we do not accept returns or refunds for change of mind.

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Faulty, Damaged or Incorrect Items

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Sometimes, things can happen. In the very unlikely event your order arrives faulty, or you have received an incorrect item or order.

Please contact us via email as soon as possible, we will be happy to assist you and rectify the situation.​ 

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In your email to us, please include:

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• Your name

• Order number

• Photos of item & packaging

• Description of the issue so we can best assist you​

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Returns & Refunds​

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Depending on the circumstance, this may include, a replacement item, store credit or refund where appropriate.​

Twin Light Crystals will review the information sent to us, if a return or refund is approved, we will then notify you via email with return/refund instructions. ​

All items need to be sent back in the same condition as when they were delivered, no signs of wear and tear, this excludes any items that have arrived faulty/damaged.

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Contact Information

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If you have any questions regarding our Returns & Refunds Policy, please contact us via email.

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Twin Light Crystals

​​​​Email: twinlightcrystals@gmail.com​​​

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ABN: 59403369527